PUBLIC SERVICE EXCELLENCE
The public sector has witnessed substantial change in recent years, and change looks set to continue. Such changes began about two decades ago and were marked by a desire to privatize and ‘roll back’ the public sector. Although these processes are continuing on a global scale, more recent changes have focused on improving the capabilities of the public sector, often in terms of capacity building, or institutional or sectoral development. This in turn has led to significant changes for individual public sector organizations. The following modules seek to build the capacities of leaders in the public sector . It aims to increase leadership effectiveness, build collegiality and improve accountability towards the public service.
PS 001: Leading Change and Managing Transitions in the Public Service
Course Overview: If teh public service is to attain and sustain excellence, it needs to meet the challenge of constant discontinuous change. Yet the studies show that over 70% of all change efforts fail on there own objectives? So how can you assure success? The goal of the programme is to prepare you the leaders to face challenges and provide leadership at the level that can shift good performance to great performance and sustain it during change. It will immerse you in the latest business thought and practice, where change IS a constant, and let you apply the latest ideas to your own issues. This course is about how public service leaders and managers understand and implement organizational change, thereby helping them to fulfill their responsibilities.
PS 002: High Performance Leadership for Public Service Leaders
Course Overview : The program is designed to develop and empower public service staff to confidently embrace Leadership skills through a process of interactive workshop modules, a program project, various readings and in “real life” scenarios and case studies. The disciplines of personal mastery, mental models, systems thinking, shared vision and team learning is integrated into all events whether the context is personal or professional development.
We are conscious of appealing to the whole person in our activities, integrating a systemic approach to learning, development and performance.
The modules are presented in 3 major sections which we believe are the keys to effective leadership development.
The three sections are:
Improving Organizational Effectiveness
PS 003: A Comprehensive Approach to Better Public Financial Management & Controls in the Public Sector
Course Overview : Governments around the world have been embarking on various public financial management reforms. Apart from just better and longer term planning, there is now a greater need to establish clear control and management of public resources, and at the same time, achieve accountability through delivery of performance and output. To this end, much needs to be done about strategy, planning and implementation of budgets, strengthening of oversight institutions and the participation of stakeholders in the budget process.
It is with this mindset, that many governments, Singapore included, have developed a greater clarity in fiscal management and in the role budgets play. Accountability, capacity, re-prioritization or resources, words commonly used in budgeting, take on a new meaning. Through various reforms initiatives, and with a renewed focus, Singapore has managed to acexcellence despite many limitations.
PS 004: Effective Project Management in the Public Sector
Course Overview : The public sector is becoming involved in an ever-increasing array of organizational improvement programs, high technology implementations, and new program implementations. Many otherwise competent managers are being forced to react to these changes through “crisis management”, resulting in far too much effort and resources being spent on otherwise controllable initiatives.
During this five-day workshop participants will learn to effectively manage both simple and complex projects ranging from those requiring little time and resources, to those spanning many years. You will learn project management skills, concepts, and principles through a number of dynamic lectures, interactive class discussions, and practical hands-on activity-based learning exercises using a case study.
PS 005 : Managing for Results for High Performing Public Service
Course Overview : Managing for Results is a comprehensive and integrated management system that focuses on achieving results for the customer. Managing for Results means that an entire organization, its management system, the people who work there and the organizational culture (beliefs, behaviour, language) are focused on achieving results for the customer. Managing for Results makes it possible to make good business decisions based on performance and makes it possible for a department to demonstrate accountability for results.
This highly practical 5 days Managing for Results (MFR) Workshop will provide the participants with a set of tools, processes, and procedures with an underlying philosophy: delivering results. Managing for Results ensures the focus stays on the customer, provides direction for making good business decisions based on performance, and makes departments/agencies accountable for results.
PS 006 : Introduction to Monitoring and Evaluation using the Logical Framework Approach
Course Overview : Project management has the task of establishing sufficient controls over a project to ensure that it stays on track towards the achievement of its objectives. This is done by monitoring (internal), which is the systematic and continuous collection, analysis and use of information for management control and decision-making.
Project monitoring is an integral part of day-to-day management. It provides information by which management can identify and solve implementation problems, and assess progress. The Logical Framework, the implementation schedule, activity schedules, and project budget provide the basis for this monitoring.
Hence , this highly interactive training aims to provide a systematic process of introduction to monitoring and evaluation utilising the logical framework approach to project design.