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Public Service Excellence

The public sector has witnessed substantial change in recent years, and change looks set to continue. Such changes began about two decades ago and were marked by a desire to privatize and ‘roll back’ the public sector. Although these processes are continuing on a global scale, more recent changes have focused on improving the capabilities of the public sector, often in terms of capacity building, or institutional or sectoral development. This in turn has led to significant changes for individual public sector organizations.


​The following modules seek to build the capacities of leaders in the public sector . It aims to increase leadership effectiveness, build collegiality and improve accountability towards the public service.

PS 001: Discovering Singapore's Transformation From Third World To First

​Course Overview: The aim of this course is to explore and understand the journey of Singapore's transformation from a third world country to a first world nation, highlighting the key factors and strategies that contributed to its development and success.

PS 002: Amazing SIngapore. A Beacon for the world 

​Course Overview: The aim of the course "Amazing Singapore: A Beacon for the World" is to provide participants with an in-depth understanding of the key ingredients that have contributed to Singapore's remarkable success and its position as a global beacon. Participants will explore various aspects such as economic development, multiculturalism, urban planning, education, and governance, to gain insights into the strategies and policies that have shaped Singapore's growth and reputation. By the end of the course, participants will be equipped with knowledge and perspectives that can be applied to their own contexts, fostering innovation, resilience, and excellence in their respective fields.

PS 003: Exploring Singapore's Governance and Public Administration 

​Course Overview: The aim of this course is to provide participants with a comprehensive understanding of Singapore's governance and public administration, enabling them to analyze and evaluate the key principles, policies, and practices that contribute to the country's effective public sector management.

PS 004: Leading Change and Managing Transitions in the Public Service

​Course Overview: If teh public service is to attain and sustain excellence, it needs to meet the challenge of constant discontinuous change. Yet the studies show that over 70% of all change efforts fail on there own objectives? So how can you assure success? The goal of the programme is to prepare you the leaders to face challenges and provide leadership at the level that can shift good performance to great performance and sustain it during change. It will immerse you in the latest business thought and practice, where change IS a constant, and let you apply the latest ideas to your own issues.  ​This course is about how public service leaders and managers understand and implement organizational change, thereby helping them to fulfill their responsibilities.

PS 004: Developing High Performance Leadership in Public Service

​Course Overview: The program is designed to develop and empower public service staff to confidently embrace Leadership skills through a process of interactive workshop modules, a program project, various readings and in “real life” scenarios and case studies. The disciplines of personal mastery, mental models, systems thinking, shared vision and team learning is integrated into all events whether the context is personal or professional development.

We are conscious of appealing to the whole person in our activities, integrating a systemic approach to learning, development and performance.

The modules are presented in 3 major sections which we believe are the keys to effective leadership development.


​The three sections are:


  • Leading Self

  • Leading Others

  •  Improving Organizational Effectiveness

PS 006: A Comprehensive Approach to Better Public Financial Management & Controls in the Public Sector

Course Overview : Governments around the world have been embarking on various public financial management reforms.  Apart from just better and longer term planning, there is now a greater need to establish clear control and management of public resources, and at the same time, achieve accountability through delivery of performance and output. To this end, much needs to be done about strategy, planning and implementation of budgets, strengthening of oversight institutions and the participation of stakeholders in the budget process.  


It is with this mindset, that many governments, Singapore included, have developed a greater clarity in fiscal management and in the role budgets play.  Accountability, capacity, re-prioritization or resources, words commonly used in budgeting, take on a new meaning.  Through various reforms initiatives, and with a renewed focus, Singapore has managed to acexcellence despite many limitations. 

PS 007 : Managing for Results for High Performing Public Service

Course Overview : Managing for Results is a comprehensive and integrated management system that focuses on achieving results for the customer. Managing for Results means that an entire organization, its management system, the people who work there and the organizational culture (beliefs, behaviour, language) are focused on achieving results for the customer. Managing for Results makes it possible to make good business decisions based on performance and makes it possible for a department to demonstrate accountability for results.

This highly practical 5 days Managing for Results (MFR) Workshop will provide the participants with a set of tools, processes, and procedures with an underlying philosophy: delivering results. Managing for Results ensures the focus stays on the customer, provides direction for making good business decisions based on performance, and makes departments/agencies accountable for results.

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