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Assessment Overview


Customer service positions require a specific set of behavioral characteristics, which can be difficult to find or identify in employment candidates.


The Customer Service Profile™ is a customer service assessment that measures how well a person fits specific customer service jobs in your organization. This employee assessment is based on various characteristics identified through Profiles International’s carefully compiled research. It includes a customer service skills test and customer representative assessment. You can also select vertical-specific versions available in hospitality, healthcare, financial services, and retail.



The Customer Service Profile™ is used primarily for selecting, onboarding, and managing customer service employees.

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